Stop Losing High-Intent Calls After Hours
We answer after-hours and overflow calls, capture job details fast, and send your team a clean summary— so you can follow up faster and book more jobs without hiring another Customer Service Representative.
Industries We Support
If your business depends on inbound calls, we can capture the details and route it fast.
Missed Calls = Missed Jobs
Most businesses don’t lose work because they’re bad at doing services. They lose work because calls get missed at night, on weekends, or when the line is busy.
- After hours: Customer calls at 9:30 PM. No answer. They call the next company.
- Busy line: Your team is on another call. The new caller hangs up.
- Slow follow-up: You call back later, but you’re missing details.
- Wasted ad spend: You paid for the lead… then it went to voicemail.
The “60-Second Job Capture System”
We keep it simple: capture clean details fast so your team can act without guessing.
What happens on the call
- We answer quickly (after-hours or overflow).
- We ask a short set of friendly questions (no diagnosing).
- We label urgency based on what the caller says.
- We route urgent calls to the right person (your rules).
What you get immediately
- Text + email with a clean summary.
- Name, phone, address, issue, urgency, preferred time.
- So your follow-up call is faster and smoother.
Before vs After
Simple contrast.
| Before | After |
|---|---|
| Missed after-hours calls and voicemails | Calls answered after-hours + overflow |
| “Phone tag” with unclear details | Clean job summary sent instantly |
| Slower follow-up → lower booking rate | Faster follow-up → more booked jobs |
| Pressure to hire another Customer Service Representative | No extra payroll to cover nights/weekends |
Hiring a Customer Service Representative vs Using This System
Most owners don’t want another payroll problem. They want coverage and consistency.
| Hiring a Customer Service Representative | This System |
|---|---|
| $3,000–$4,000+/month (often more with taxes/benefits) | $490/month |
| Training + turnover + coverage gaps | Consistent coverage for nights + overflow |
| Limited hours | After-hours + overflow supported |
How It Works
Three steps. No complicated dashboards required.
1) Configure once
Hours, service area, job types, and who gets alerts.
2) Capture every call
After-hours or overflow, we answer and capture details.
3) Get the summary + next step
Your team gets a clean summary so follow-up is fast.
Example Intake Summary
What your team receives after each call.
| Field | Example |
|---|---|
| Customer | Jordan M. |
| Phone | (555) 123-9876 |
| Address | 123 Main St, Phoenix, AZ |
| Reported issue | “AC running but not blowing cold.” |
| Urgency | Urgent (based on caller description) |
| Preferred time | Tomorrow morning |
| Notes | Unit is 6 years old. No recent service. |
Activate during this window and the one-time setup fee is waived. Monthly starts after go-live.
Pricing
Clear pricing. Monthly billing starts after setup is complete and you’re live.
Monthly
- After-hours + overflow call handling
- 60-second job capture questions
- Urgent vs non-urgent labeling
- Whatsapp + email summaries
- Routing rules (your preferences)
- Monitoring + support
One-Time Setup
- Intake question setup
- Hours + after-hours handling rules
- Whatsapp + email notification setup
- Testing + go-live
Work begins after activation. Setup fee is non-refundable once work starts (when not waived).
What Owners Say
Example testimonial format (replace with a real quote when available).
“We stopped missing after-hours calls, and our office gets clean summaries instead of random voicemails. Follow-up is faster, and booking feels easier.”
— HVAC Owner, Albany, NY
FAQ
Short answers. Clear expectations.
Do you give pricing quotes on the call?
Do you diagnose specific problems?
Does this replace my dispatcher?
Can this work with ServiceTitan or Housecall Pro?
What about spam or wrong-number calls?
Can I cancel?
Customer Service
Billing help or support:
Global Operations
Office locations: Eduhome Discovery Inc
| Office | Address |
|---|---|
| United States (New York) | 447 Broadway, 2nd Floor, New York, NY 10013, United States |
| United Kingdom (London) | 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom |
| Japan (Tokyo) | 1-9-5 Marunouchi, Chiyoda City, Tokyo 100-0005, Japan |
| India (Bengaluru) | 3rd Floor, Prestige Meridian II, No. 30, M.G. Road, Bengaluru, Karnataka 560001, India |
| Malaysia (Headquarters) | Lot 3-1, Jalan 5/76B, Desa Pandan, 55100 Kuala Lumpur, Malaysia |