These Terms govern your use of AI Intake Assistant and our website. By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Effective Date: Jan 01, 2026 • Last Updated: Jan 01, 2026
Read this first — it sets the boundaries of the service.
AI Intake Assistant is not a law firm and does not provide legal advice. The Service is designed to collect basic information for intake and routing purposes only. The Service does not evaluate case merit, damages, liability, or likelihood of success.
Use of the Service does not create an attorney-client relationship between any caller and any law firm. Any legal relationship, if applicable, is solely between the caller and the client firm and occurs only through the client firm’s own engagement process.
Key terms used throughout these Terms.
What the Service does and does not do.
Who can use the Service and under what authority.
The Service is intended for professional use by law firms and legal intake operations.
By purchasing or using the Service, you represent you have authority to bind your organization to these Terms.
You are responsible for maintaining the confidentiality of any credentials or administrative links and for all activities under your account.
You control configuration, compliance, and follow-up.
You agree to provide accurate onboarding details, including office hours, acceptable case types, routing recipients (SMS/email), and any required disclaimers.
You are responsible for compliance with all applicable laws and professional obligations, including (where applicable):
You control follow-up and final intake decisions. You are responsible for verifying intake information, conducting conflicts checks, and determining whether to accept a matter. You are also responsible for ensuring callers receive appropriate engagement letters and disclosures.
Use the Service responsibly and lawfully.
You agree you will not:
We may suspend or terminate access if we reasonably believe you violated this policy.
Key platform dependencies and limitations.
The Service may rely on third-party providers for telephony, messaging, email delivery, payment processing, analytics, and hosting.
Third-party providers may impose their own terms and policies. We are not responsible for interruptions, outages, or limitations caused by third parties.
SMS delivery may be delayed or blocked by carriers due to filtering, compliance flags, or network behavior.
Transparent: one-time setup + monthly subscription.
The Service typically includes:
Unless stated otherwise at checkout or in writing, monthly billing begins after setup is completed.
If a payment fails, we may retry automatically. Access may be suspended until payment is resolved. You remain responsible for outstanding amounts.
You are responsible for any applicable taxes, duties, or fees imposed by your jurisdiction.
Refunds, if any, are governed by checkout terms or written agreement. Setup work is generally considered delivered once configuration/testing is completed.
How cancellation works and when access can be suspended.
You may cancel the monthly subscription at any time. Cancellation stops future charges but does not retroactively refund prior billing periods unless required by law.
We may terminate or suspend access if you breach these Terms, fail to pay, we suspect fraud/abuse, or we are required by law or third-party enforcement.
Upon termination, routing may be disabled. We are not responsible for missed calls/leads after termination.
Reliability targets, maintenance, and what support covers.
We strive for reliable service but do not guarantee uninterrupted operation. Planned maintenance and third-party outages may occur.
Support typically covers routing changes, hours updates, script tweaks within reasonable scope, recipient changes, and basic troubleshooting.
Extremely high call volume may trigger fair-use limits, throttling, or adjustments to maintain stability.
No guarantees. Technology tool only.
We do not guarantee increased revenue, signed cases, lead quality, specific conversion rates, or uninterrupted availability.
The Service is a technology tool and is not a substitute for legal staff, attorneys, or professional judgment.
Limitations to the fullest extent permitted by law.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, goodwill, or business opportunities arising from or related to your use of the Service.
Our total liability for any claim will not exceed the amount paid by you to us in the three (3) months prior to the event giving rise to the claim (or a different cap if required by law).
You agree to protect us from claims arising from your use.
You agree to indemnify and hold harmless AI Intake Assistant from claims, damages, liabilities, and expenses arising out of:
Reasonable efforts, but no absolute guarantees.
We will use reasonable efforts to keep non-public business information confidential. However, you acknowledge intake data may be transmitted through third-party platforms, and absolute confidentiality cannot be guaranteed due to the nature of internet communications.
Privacy policy applies to data handling.
Your use of the Service is also governed by our Privacy Policy. Where these Terms conflict with the Privacy Policy regarding data handling, the Privacy Policy controls.
Ownership and usage rights.
All rights, title, and interest in the Service (including software, scripts, templates, and branding) belong to AI Intake Assistant. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription term. You may not copy, resell, or sublicense the Service without written permission.
We may update the Service or Terms.
We may update the Service features, workflows, integrations, or these Terms at any time. Updated Terms will be posted with a revised effective date. Continued use after updates means you accept the updated Terms.
Kuala Lumpur, Malaysia.
These Terms are governed by the laws of Kuala Lumpur, Malaysia, without regard to conflict-of-law principles.
Before filing any claim, you agree to attempt in good faith to resolve disputes informally by contacting support. If unresolved, disputes may be handled in the courts located in Kuala Lumpur, Malaysia, unless otherwise agreed.
Standard legal clauses.
Questions? Reach us here.
Email: info@247casecapture.com